FAQ

THE MOST COMMON QUESTIONS

Shipping Process: How Many Days Will It Take for My Order to Arrive?

Your orders are generally shipped within 1 week or even earlier. For products that take longer to source, the delivery time is 7 business days as indicated in the product details. If there is any delay in the delivery, you will be informed about it. To ensure smooth delivery, please make sure that the address you provide is correct. Once your order is confirmed, it will be handed over to the shipping company within 5 business days at the latest.
Order Tracking: How Can I Track My Order?

Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your delivery. Additionally, you can track your order through the shipping company's website or contact our customer service for updates on the delivery status.
Product and Refund: Can I Get Information About the Product and Refund Policy?

If you are not satisfied with your purchase or if the product has any issues, you can request a return within a specific time frame, as outlined in our return policy. The product must be in its original condition and packaging. Refunds will be processed once the returned product is inspected. Depending on the payment method, refunds may take up to 3 business days. Please contact our customer service for further assistance and the details regarding your return or refund request.
Payment Methods: What payment methods can I use to make my purchase? Is the installment option available? Do the payment methods support 3D Secure?

You can make your purchase using all Mastercard and Visa-based bank and credit cards. The installment option is available and may vary depending on the options provided by your bank. Yes, our payment methods support 3D Secure.
Card Security: How can I ensure the security of my data during credit card and bank card transactions in online shopping?

To ensure the security of your data during online transactions, we use 3D Secure technology, which provides an additional layer of protection. Additionally, our website operates on Mastercard and Visa infrastructure, both of which are well-known for their high security standards. This means that your card details are encrypted and protected, giving you peace of mind while shopping.
Fast Process: Can I place an order without signing up?

Yes, you can place an order without signing up. We offer a guest checkout option, allowing you to complete your purchase quickly without needing to create an account. However, creating an account can provide benefits such as faster future checkouts and access to order history.
Billing: Are VAT included in the product prices? Do you issue invoices?

Yes, the product prices on our website include VAT. We also issue invoices for all purchases, which will be sent to the email address provided during the checkout process. If you need any specific information on your invoice, feel free to contact us.
Response Time: How soon do you respond to questions and inquiries?

Our team members work during business days and often on weekends as well. The estimated response time may vary on weekends, but generally, you can expect a reply within a few hours.
Company Reliability: How can I be sure of your company's reliability? There are no customer reviews, how can I be sure?

Our company has been operating for nearly a year. Many of the product images featured on our site are actual photos of the items we deliver. We will be adding a review section to our website soon. If you would like to learn more about our reliability, feel free to visit our workshops in Bursa or reach out to us directly.